Shipping policy

Shipping Information

Split Shipments

To comply with freight carrier requirements and packaging limitations, batteries and motor kits are often shipped separately. As a result, your order may arrive in multiple deliveries and at different times.

Shipping Timeframes

Estimated delivery times are provided as a guide only and are not guaranteed. Once your order has been dispatched, delivery may be affected by customs inspections, courier delays, weather conditions, port congestion, public holidays, or other circumstances beyond the control of Spark E-Bikes.

Missed Deliveries

Once your order has been shipped, you will receive tracking information so you can monitor its progress. The shipping carrier may also use the phone number provided at checkout to arrange or confirm delivery.

It is the customer’s responsibility to monitor tracking updates and respond to any delivery attempts or contact from the courier. Spark E-Bikes is not responsible for delays, returned parcels, or additional delivery charges resulting from missed deliveries, failure to respond to the carrier, or incorrect shipping information supplied when placing the order.

Any re-delivery requests or delivery changes must be arranged directly with the shipping carrier.