Shipping policy
Shipping Policy
Where we ship
We ship worldwide, including Australia, New Zealand, Europe, the UK, the USA and Canada. Shipping options and costs for your country are shown at checkout.
Processing
We aim to dispatch orders as quickly as possible. Supplier stock, high demand and public holidays can sometimes affect dispatch times. If there's a delay with your order, we'll let you know.
Delivery times
Once your order has been dispatched, typical delivery times are:
- Standard shipping: around 6 weeks
- Express shipping: around 2–3 weeks
These are estimates, not guarantees. Delivery can be affected by customs inspections, courier delays, weather, port congestion, public holidays and other things outside our control.
Tracking
You'll get a tracking number by email as soon as your order ships. The courier may also contact you on the phone number you gave at checkout to arrange delivery.
Split shipments
Because of freight carrier rules for lithium batteries and packaging limits, batteries and motor kits are often shipped separately. Your order may arrive in more than one delivery, on different days.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees in your country. Where these are shown and collected at checkout, you won't be charged them again on delivery. Otherwise, they're payable by you to your local customs or courier, and we can't control or refund them. Please check your country's import rules for e-bike parts and lithium batteries before ordering.
Shipping address
Please double-check your address and phone number at checkout. If you spot a mistake, contact us straight away. We can update it if the order hasn't shipped yet. We're not responsible for orders sent to an incorrect address that was supplied at checkout.
Missed deliveries
Please keep an eye on your tracking and respond to any delivery attempts or messages from the courier. Re-delivery requests and delivery changes need to be arranged directly with the courier. We're not responsible for extra delivery charges, delays or returned parcels caused by missed deliveries or not responding to the courier.
Damaged or missing items
If your order arrives damaged or something is missing, please email support@sparkebikes.com.au within 7 days of delivery with your order number and photos of the packaging and items. We'll work with the courier to put it right.
Lost parcels
If your tracking hasn't updated for a long time, or your order hasn't arrived well after the estimated delivery time, contact us with your order number and we'll chase it with the courier.
Questions
Email support@sparkebikes.com.au or use the form on our Help page.